Terms & Conditions

Terms & Conditions

Use of this website constitutes acceptance of the Mayhem Supplements terms and conditions detailed below. If you do not agree to these terms, please do not use this site.

Due to the high stimulant base of some of the supplements we sell you must be 18 years or over to purchase any items from this site

Payment and Price

All prices are in New Zealand dollars and inclusive of GST

Payments for good on this website can be made by MasterCard, Visa, Direct Credit and Cheque. Orders are not accepted until full payment is received / approved.

Please note that Mayhem Supplements cannot be responsible for pricing or other errors and reserves the right to cancel any orders arising from such errors.

 

Invitation to treat

All materials and information presented by Mayhem Supplements are intended to be used for education and general information purposes only. It is not intended as medical advice or as a means to diagnose, treat, cure or prescribe for any particular condition or disease. You assume all responsibility for the treatment recommended by any other party.

No warranties, implied or expressed, are given in relation to the accuracy of the information available on this website or that the information complies with any laws, rules, regulations, procedures, codes or governmental directives, outside of the jurisdiction of New Zealand.

 

Intellectual property

The customer agrees not to attempt to change, add to, remove, deface, hack or otherwise interfere with this website or any material or content displayed on this website

 

Disclaimer

Supplements are not intended to be used to treat any diseases.
Supplements may not be as safe or effective as prescription-only alternatives.

 

Delivery

How much is shipping?

All orders within New Zealand is charged at a flat rate of $7 , any Rural deliveries incur an extra $7 charge on top of the $7 shipping charge.

What courier company do we use?

Mayhem Supplements uses Aramex within New Zealand

How long does delivery take?

Orders are typically packed and shipped the next working day. During sale periods please allow an extra 2 working days.

New Zealand Shipping Estimates

Estimates within business days

North Island: 2 to 3 days
South Island: 3 to 4 days
Rural addresses may take an extra 1-3 business days.

If you are not going to be home at the time of delivery, we recommend getting it sent to your work place otherwise your order will be left on your door step or where the courier sees appropriate. Mayhem Supplements accepts no responsibility for parcels after they have left our depo. All enquiries after dispatch shoud be forwarded to our courier company

Currently we do not ship internationally.

Damaged Goods/Wrong Product

In the event that you receive faulty or damaged goods and require a refund, please contact us with your claim and supply a photo of the damage and include the batch number and expiry date. We will endeavour to either replace the product(s) or provide you with a refund. Claims must be received within 7 days of receipt of goods.

If you receive an item different than what you ordered then please contact us within 7 days, and we will ship out a return label. Once the goods have been returned to us, we will endeavour to ship out the correct item/s.

Missing Delivery

If your tracking number shows delivered, but you never received the item and you wish to contest the delivery, then please contact us within 7 working days, or you can contact the courier’s delivery. Whilst we will do everything that we can to investigate what has happened with your order we cannot send a replacement if the investigation shows that the delivery was completed correctly. Whilst we hope to hear back from the courier’s regarding the investigation in 1-2 working days, we cannot provide an exact time estimation.

Back orders

If a product is on unexpectedly on back-order then we will notify you to let you know that an item is on back-order. If the back-ordered delivery estimate is longer than 2 working days then we will contact you to either get your authority to switch the product to an equivalent product, order it in from our supplier, or cancel and refund the order.

PO boxes / Parcel Pods

We reserve the right to reject any order addressed to a PO box or a Parcel Pod

Returns

Returns policy

If you have changed your mind after the courier has picked up your order, then you must organise for the return of the products for a refund. The goods must be returned to Mayhem Supplements within 7 days of receipt of goods in an unused and unopened condition. Unless the goods are faulty, the products will not be refunded or replaced if they are used and or opened.

Disclaimers

Please note that items listed on our websites are invitations to treat. Mayhem Supplements reserves the right to cancel any order for any reason at any point. All money will be refunded if the order is cancelled.

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